GENERAL TERMS AND CONDITIONS
General Terms and Conditions
Skin2Glow Kosmetikstudio
§ 1 Scope
These General Terms and Conditions (hereinafter "Terms") apply to all treatment contracts, appointment bookings, consultation services and product sales between Skin2Glow Kosmetikstudio, [Owner: first and last name], [Address, postal code Vienna] (hereinafter "the Studio") and its customers (hereinafter "the Customer"). By booking an appointment, regardless of the channel used (in person, by telephone, online, via a booking platform or by message), the Customer accepts these Terms as binding.
§ 2 Appointment Booking
Appointments can be booked in person, by telephone, by email, via messenger services or through the Studio's online booking platform. Once a booking has been made, a binding treatment contract is concluded between the Studio and the Customer.
By booking an appointment, the Customer expressly agrees to the conditions set out in these Terms, in particular the provisions on cancellations and no-shows under § 3.
§ 3 Cancellation, Rescheduling and Non-Attendance (No-Show)
Appointments may be cancelled or rescheduled free of charge, provided this is done no later than 24 hours before the agreed appointment. Cancellations must be made by telephone, by message or via the booking platform.
If a cancellation or rescheduling is made less than 24 hours before the agreed appointment, or if the Customer fails to attend the agreed appointment (no-show), the Studio reserves the right to charge the full price of the booked treatment.
This applies regardless of the reason for the Customer's non-attendance or cancellation, unless a separate arrangement has been made with the Studio.
By booking an appointment, the Customer expressly agrees that the full treatment price becomes payable in the event of a late cancellation (less than 24 hours in advance) or non-attendance.
In cases of repeated non-attendance, the Studio reserves the right to make future bookings subject to a deposit.
§ 4 Late Arrival
If the Customer arrives late for an appointment, the Studio reserves the right to shorten the treatment time accordingly in order to avoid inconvenience to subsequent customers. The full treatment price remains payable in such cases.
§ 5 Prices and Payment Terms
The prices displayed in the Studio or on the website / booking platform at the time of booking shall apply. All prices are stated in euros. Payment is due immediately after the treatment, in cash, by debit or credit card, or by any other payment method offered by the Studio, unless otherwise agreed.
§ 6 Health Requirements and Duty to Disclose
The Customer is obliged to inform the Studio truthfully, before the start of the treatment, of any existing illnesses, allergies, intolerances, pregnancy, medication being taken and any other health restrictions that may be relevant to the treatment. The Studio accepts no liability for damages resulting from incomplete or incorrect information.
§ 7 Gift Vouchers
Gift vouchers purchased at the Studio are valid for one year from the date of issue, unless otherwise stated on the voucher. Vouchers cannot be redeemed for cash. For appointments paid for with a voucher, the cancellation conditions under § 3 apply without restriction.
§ 8 Liability
The Studio is liable for damages only in cases of intent or gross negligence, to the extent permitted by law. In cases of slight negligence, the Studio is liable only for the breach of material contractual obligations. Liability for indirect and consequential damages is excluded to the extent permitted by law.
§ 9 Data Protection
The Studio processes customers' personal data exclusively within the framework of applicable data protection legislation (in particular the GDPR) for the purposes of appointment management, treatment documentation and customer service. Further information can be found in the Studio's separate privacy policy.
§ 10 Right of Withdrawal
For contracts concluded off premises or by distance selling (e.g. online bookings), the statutory withdrawal provisions apply. Services already rendered may be excluded from the right of withdrawal, provided the Customer has been informed of this in advance.
§ 11 Final Provisions
Austrian law applies. The place of jurisdiction is, to the extent permitted by law, the registered seat of the Studio. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.
Version: August 2026
Skin2Glow Kosmetikstudio, Vienna